This policy further defines some of the prohibited actions as found in RainmakerForce’s
Acceptable Use Policy, a part of the hosting agreement you executed when
subscribed to RainmakerForce’s service and which outlines the acceptable and prohibited
actions on your hosted account.
Owners of RainmakerForce hosted accounts are responsible for the complaints and
consequences arising from the use of your hosted account.
Upon discovery or notification of these service abuses, RainmakerForce will investigate
and, without prior notice to you, may disable any account to protect the security,
integrity, and usability of the hosting services and the RainmakerForce servers and
RainmakerForce defines SPAM, also known as Unsolicited Commercial Email (UCE) or Unsolicited
Bulk Email (UBE), as an email message the recipient considers unsolicited and of a
commercial nature or email sent in bulk.
RainmakerForce expressly prohibits the sending of SPAM through its network and servers.
If you believe that you have received SPAM (as defined above) from RainmakerForce’s network,
please send a signed complaint along with the message you received, including its complete
email headers, to email@example.com.
RainmakerForce does not investigate or act based on anonymous Spam complaints.
Prohibited Email Activities
Sending UCE/UBE, also known as SPAM:
Defined as the sending of the email to recipients who consider the message unsolicited email of a
commercial nature or the sending of email in bulk to recipients who consider the message
unsolicited email of any nature.
It is one of the most serious account abuses.
UCE or SPAM Response Collection:
Defined as the collection of responses, directly or indirectly, from UCE or UBE sent by you
or UCE or UBE sent on your behalf.
Web Site Advertising via UCE or UBE, also known as SPAMvertising:
Defined as the sending of an email which:
- is UCE or UBE as defined above; and
- contains direct or indirect links or references to one or more web
This also includes the use of third-party email accounts, servers or services to SPAMvertise
Defined as the sending an unreasonably large number of electronic mail messages to a single
system, person or email address.
Defined as sending email in a manner or with content that is perceived as threatening or
harassing by the intended or actual recipient.
Defined as sending an email with content that will or could potentially harm the recipient’s
Prohibited Mailing List Activity and Mailing List and Address List Minimum
The following is a list of minimum requirements for the permitted use of mailing lists by way
of RainmakerForce services and networks.
They are guidelines to minimize the probability of complaints. However, you will still be
responsible for any complaints received in relation to your account despite having
implemented all the requirements.
If you send out bulk email, your email will be conclusively labeled as SPAM unless you
implement all of the following requirements, either under option A or Option B below.
Option A. Listserve-style email lists:
(All members add themselves to the list by sending a subscribe to email from their email address
to the list owner.)
- In the initial message to the member,
- there is clear and conspicuous notice that the member is signing up for a
mailing or address list; and
- there is a simple, effective method of list removal outlined in the
- a non-Internet method of contacting the list owner is the provided-phone number
and/or land address will
- terms and conditions of the email address used by the list are
- Prior to any subsequent mailing to the list, list owners must remove all addresses for
list members who have chosen to be removed from the list and all addresses from which
emails have bounced back as
- Lists are not used for purposes or in a manner which is harassing, abusive, illegal,
and/or will create liability for you, RainmakerForce or third
- Email to the list members is only from the entity with which the member signed up and
only on the topic for which the recipient agreed to receive
Emailing to a list which contains members of a list which was purchased, rented, leased, or
lent to you is prohibited. Email to list members on a subject which is not on the topic or
product for which the member agreed to receive messages is SPAM and is prohibited.
Option B. General Mailing and Address Lists:
(Members added by means other than member sending a subscribe to email from their email address
to the list owner.)
- Provide clear and conspicuous notice that the prospective member is signing up for a
mailing or address list and such notice must appear near the email address collection
- Require prospective members of the list to take some non-passive action to request sign
up for the
- Provide conspicuous, comprehensive terms and conditions of address use that are posted
or linked near the email collection point and available to the list member to print or
download after sign
- Include subject matter of the list and anticipated mailing frequency,
sharing/trading/selling of the address.
- An address is added to the list using only Double Opt-In Procedures, with the address
confirmed and permission-to-email verified before mailings
An Opt-In Procedure is defined as a list sign up process where:
- potential mailing list members are given a clear, conspicuous choice as to whether they
want to receive such emails or not; and
- If the potential member chooses to receive such emails, they express this choice by
undertaking some non-passive
A Double Opt-In Procedure is defined as an Opt-In Procedure where:
- the potential mailing list members request an invitation to join the mailing list or
- prior to receiving any other mailing from the mailing list or address list, the
potential member receives an invitation email message to the email account that will
receive the mailings;
- to be added to the mailing list, the potential member must reply or click a link
contained in the invitation email message; and
(if replies constitute a request to receive email, then you are responsible for reading the
replies and taking appropriate action-i.e. if the reply says, “Do not send me emails.”, then
the address must be removed from the list owner’s databases.
- If an invitation email is not replied to or confirmed by the link, that email address is
not added to the mailing list and no further email is sent to that email
- The list removal method must be simple, effective, and conspicuously displayed in all
messages including the invitation email
- There must be both an automated and non-automated means of removal from the list
- The list must provide a non-Internet method of contacting the list
- Prior to any subsequent mailing to the list, list owners must remove all addresses from
which emails have bounced back as undelivered and all addresses for list members who
have chosen to be removed from the list
- Lists are not used for purposes which are harassing, abusive, or illegal or for purposes
or in a manner which will create liability for you, RainmakerForce or third email to the
list members is only from the entity with which the member signed up and only on the
topic for which the recipient agreed to receive email to a list which contains members
of a list which was purchased, rented, leased, or lent to you are prohibited. Email to
list members concerning a subject which are not concerning the topic or product for which
the member agreed to receive messages is prohibited.
Prohibited Newsgroup Activities Newsgroup SPAMMING
Defined as posting content or messages which:
You are prohibited from cross-posting, commercial posting or off-topic posting in the
RainmakerForce support forums.
- are posted to 15 or more newsgroups and which contain the same or similar information;
- violates the rules of the newsgroup in which the posting is made;
- is off the topic of the newsgroup and is not the topic of the current discussion in the
- is a commercial posting unless the newsgroup rules expressly permit commercial posting
Processing of Reports of SPAM Activity and SPAM Complaints
RainmakerForce processes reports of SPAM activity and SPAM complaints in the manner described
1. If the email activity associated with your hosted RainmakerForce account poses an
immediate threat to RainmakerForce’s servers or network, RainmakerForce reserves the right
to immediately disable the account and send email notifications to your account contact. An
immediate threat includes RainmakerForce’s receipt of ten or more SPAM complaints in a
2. Absent an immediate threat to the servers or network, RainmakerForce will follow the steps
outlined below for SPAM
- First UCE/UBE Event – RainmakerForce sends a “complaint received” message to the
complainants and sends the complaints and the first warning to your RainmakerForce account
- Second UCE/UBE Event – RainmakerForce sends a “complaint received” message to the
complainants and sends the complaints and second and final warning to your
- Third UCE/UBE Event – RainmakerForce immediately and permanently disables the email
capabilities of the account and then sends notice to your RainmakerForce account contact
of this permanent email
A UCE/UBE Event is defined as either of the following:
- RainmakerForce’s receipt in any 72-hour period of 3 or more complaints or notices of
activity on your account that violates RainmakerForce’s No SPAM Policy; or
- RainmakerForce’s receipt in any 30-day period of 6 or more complaints or notices of
activity on your account that violates RainmakerForce’s No SPAM Policy